Key Message: Remember, YOU teach people how to treat YOU by the way YOU treat YOURSELF.

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How To Properly Set In A Chair:

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• Ladies Have Two Options

  • Standard Position​

  • Princess Pose

• Gentlemen Have Two Options

  • Standard Position​

  • Legs Crossed Position

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How To Shake Hands:

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• H: Hold Firmly

• A: Align Posture

• N: No Sweaty Palms

• D: Duration Matters

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How To Properly Introduce Yourself:

 

• When introducing yourself remember the word SPECIAL.

  • “S” stands for STAND, SMILE, SHAKE HANDS. (Or alternatives to the hand shake)

    • Extend your RIGHT hand & shake from your elbow, NOT your shoulder​

    • Your thumb should be straight up

    • Web space should touch / Not too soft / Not too hard / Just firm

    • Shake until both individuals have stated their name

    • Not all cultures shake hands / Research before traveling

    • If you decline a handshake, do it respectively

    • If you have "sweaty hands" wipe your hands on a handkerchief prior to shaking

  • “P” stands for POSTURE. (Stand up straight)

  • “E” stands for EYE CONTACT. (3-4 seconds at a time)

  • “C” stands for CALM & COOL. (Be Calm & Cool)

  • “I” stands for INTRODUCE. (Always say your full name)

  • “A” stands for ASK QUESTIONS. (Ask a question like, “How Are You Today?)

  • “L” stands for LISTEN. (Be a good listener)

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Understanding Communication

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• Social skills are the skills and techniques we use every day to interact and communicate with each other

• Communication is experienced through:

  • Body language / Facial expressions​

  • Tone of your voice

  • Spoken words

• Experts generally agree that non-verbal cues carry a substantial portion of your communications​

• Remember that "How" you say something can be just as important as "What" you say

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